Privacy Policy
Information on the collection of personal data and contact details of the controller
1.1 We are pleased that you are visiting our website and thank you for your interest. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website. Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.
1.2 The entity responsible for handling personal information on this website is Sadie’s Bay ("we", "us", "our"). Website operations, data processing and advertising services are managed by Logos Ecom LLC. We are committed to handling personal information consistently with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1.3 For security reasons and to protect personal information and confidential content, such as orders or enquiries, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the "https://" designation and the lock symbol in your browser address bar.
Data collection when visiting our website
If you use our website for informational purposes only, we may automatically collect certain technical information, including pages visited, date and time, data transferred, referral source, browser type, operating system and IP address, which may be anonymised.
This information is used to maintain website security, functionality and performance. We do not generally use this data to identify individuals unless required for security or legal reasons.
Cookies
We use cookies to improve website functionality and user experience. Cookies are small text files stored on your device. Some cookies expire after your session, while others remain for future visits.
Cookies may collect information such as browser type, location or IP address. You may manage or disable cookies through your browser settings, although doing so may limit website functionality.
Contacting us
When you contact us, for example by email or contact form, we collect the personal information you provide to respond to your enquiry. We use this information only for communication and customer support purposes unless otherwise required by law.
Personal information is retained only as long as necessary to resolve your enquiry or comply with legal obligations.
Data processing for customer accounts and order fulfilment
We collect personal information necessary to process orders, provide services and create customer accounts. This may include your name, address, email address, phone number, order details and payment-related information.
Customer accounts may be deleted by contacting us at support@sadiesbay.com. Personal information is retained as required by taxation, accounting and consumer law obligations, generally up to 7 years for taxation and accounting records, and then securely deleted or anonymised when no longer required.
Use of data for direct marketing
Newsletter subscription: If you subscribe to our newsletter, we may send promotional emails about products, offers and updates from Sadie’s Bay. You may unsubscribe at any time via the link in the email or by contacting us.
Existing customers: If you provide your email address during a purchase, we may send information about similar products or offers. You may opt out of marketing communications at any time.
All marketing communications comply with the Spam Act 2003 (Cth) and include a functioning unsubscribe mechanism.
Data processing for order fulfilment
To complete your order, we may disclose personal information to:
- Shipping and delivery providers
- Payment processors and financial institutions
- Technology providers used to operate our website
- Customer support and communication providers
- Marketing and analytics providers where permitted by law
We only share information necessary to perform these services.
Payment processing: Payments are processed securely through Shopify and our payment providers. Payment data is handled in accordance with the relevant payment provider's own privacy policy and applicable data protection standards.
Review reminders
By placing an order, you may receive an email requesting feedback about your purchase. You may opt out at any time by using the unsubscribe link in the email or by contacting us at support@sadiesbay.com.
Social media plugins
Social media features, such as Facebook, Instagram or TikTok, may allow interaction with those platforms. Information may be handled by the respective providers in accordance with their own privacy policies.
Online advertising and analytics
We may use services such as Google Ads, Meta Pixel, TikTok Pixel and Google Analytics to understand website usage, improve marketing and personalise advertising. These tools may use cookies and similar technologies to collect data about website interactions.
You can manage advertising preferences through your browser settings or the relevant platform privacy controls.
Overseas disclosure
As we work with international service providers, technology providers and logistics partners to fulfil orders and operate our website, your personal information may be transferred to and stored in countries outside of Australia.
We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
Data security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes the use of SSL/TLS encryption, secure payment processing and access controls.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
Access and correction of personal information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or outdated.
To make a request, please contact us at support@sadiesbay.com.
Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us at support@sadiesbay.com to lodge a complaint. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Data retention
We retain personal information only as long as necessary to fulfil business purposes, legal obligations and dispute resolution requirements.
When personal information is no longer required, it is securely deleted or anonymised.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email: support@sadiesbay.com
Business operated by Logos Ecom LLC